Recover Crashing Outlook 2010

Users of Outlook 2010 are reporting increased incidents of the program unexpectedly closing and presenting a Windows error message.  This the normal message Windows displays when there is a system problem that Microsoft has not been able to anticipate or identify a permanent solution for.  The message asks users to send an error report to Microsoft so their engineers can research the problem.  It is always a good idea to click the send button on these types of error messages.  While it will not help with the current issue, it does provide developers with valuable data they can use to prevent the issue from persisting in future versions of the application.  These error messages begin:

MS Outlook has encountered a problem and needs to close.  Sorry for any inconvenience.

The message includes a link to the technical explanation of what failed.  This information is very difficult for normal users to interpret.  Enough users have sent in error reports for a trend to be identified, however.  It appears MS Outlook 2010 usually crashes because of a damaged PST file.

Users can repair the Outlook PST file by running the Scanpst.exe tool.  The tool is located in (see other locations if you cannot find)

C:\Program Files\Common Files\System\MSMAPI\1033

Once the tool is running, browse to the PST file and click Scan.  The Scanpst.exe tool will automatically repair any damage it finds.  If users continue to experience crashes when using Outlook 2010, it will be necessary to use a more robust utility such as our Scanpst.exe professional.

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